what we do

Building the future

Many organisations have vast lakes of data about customers and business practices. All this data can be used to extract valuable insights about customers, opportunities for predictions and possible engagement techniques. The problem is what to do with the data, how much of it is relevant and how can it be used to derive the most valuable insights. Humans are easy to observe, but difficult to predict.

By utilising a combination of behavioural knowledge and real-time technology, we have developed the ideal prediction environment to deliver on business expectations. We offer a unique selection of products and solutions to fit any business prediction need.

Our products include the ecosystem.Ai Workbench, which is the user interface that allows you access to a multitude of data science and deployment functionalities, making it easier for your entire data science team to collaborate with the rest of business, to enable faster and more relevant use cases. We also have the Client Pulse Responder, which is used to make real-time predictions. We also have a series of pre-written modules that provide predictive solutions to common business problems to ensure immediate value to any customer.

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Feature Engineering

Build your own models and deploy in real-time

Leverage your investments in H2O, TensorFlow and Ludwig

Let your models compete with each other for optimal results

Re-enforcement learning process that is business case driven

 

Behavioral Predictions

Pre-configured models and deployment approaches

Predict human behavior with our dynamically adjustable prediction approach

Using social and data science to find optimal modelling approaches

 

Client Pulse Responder

Real-time scoring and intelligent engagement technologies with behavioral features

Deploy models into production to enable real-time predictions

Create learning feedback and re-train approaches for optimal results

 

our MODULES

We have a number of pre-built prediction stories for our clients to make better behavioral predictions.

1. CLIENT PULSE RESPONDER

Finding your optimal customer engagement rhythm

Relationships matter to all of us, but machines find it difficult to understand the human dynamic of interaction science. We have created a set of modules that will assist you with intelligent interventions, as you engage with customers across digital channels. This will help you find customers more reliably, predict their behavior more accurately and know when and what product or service to sell to them.

2. CATEGORISATION

Transaction Analytics

In order to understand how customers behave, one requires an intelligent approach to categorisation. Our Categorisation Engine uses several unique algorithms and models to understand human behavior. This module will help you to influence aspects of your customers’ spending and earning behaviors, as well as understand and utilise their interaction profiles more efficiently.

3. BEHAVIOR

Customer and employee behavioral prediction

Predicting human behavior requires more than just mathematics and artificial intelligence. We are all part of an integrated society with key norms and influences that impact most of our buying behaviors. Our social constructivist and social functionalist data enrichment options use behavioral algorithms to enable more accurate human predictions, using selected data points that represent a customers’ digital, human-contact and personal activities.

4. OFFER RECOMMENDER

Predict what to sell and when to customers

Predicting your customer’s behavior is critical to understanding what they will buy next. This module is used to predict the propensity by which a customer is most likely to engage in a service or buy your product. When combined with behavioral segmentation, this module can be used to refine your customer engagement, to know when and how your customers are willing and able to buy your product.

5. PERSONALITY TRACKER

Segment your customers based on their behaviors

Most segmentation models use financial measures to segment customer markets and preferences. Our computational social science view of the customer incorporates dynamic behavioral analytics and segmentation, based on a number of changing dimensions.

6. CHURN INTERVENTIONS

The real reasons why customers are leaving

Why do customers really stop buying what you are selling? This elusive challenge cannot be solved by looking at historical data alone. Our Churn Interventions module is designed to allow for dynamically adjusted interventions throughout the customer engagement life cycle. Using happiness indicators, product distraction vectors, account balances-to-zero, activation errors and more; we can assist with reducing churn to help stabilise and grow your revenue streams.

7. PERSONALITY TRACKER

Philosophy of wellbeing

Financial health and transactional wellbeing are an important part of contemporary human livelihood. Understanding how transactions affect everyday life is a crucial component of customer engagement. We have a suite of modules that assist with understanding the philosophy of money, including life rituals people engage in, when earning and spending. Ensuring wellbeing means living up to your organisations’ responsibility to your customers. The wellness modules promote better customer engagements and enhance continued customer loyalty.

UiPath

Robotic process automation (RPA) serves as a “virtual human,” working through a set of instructions and replicating the manual processes needed to perform tasks. RPA solutions collaborate with people while improving speed, accuracy and output.

What we do for you

Save time and effort
UiPath streamlines processes, uncovers efficiencies and provides insights, making the path to digital transformation fast and cost-effective. It leverages existing systems to minimise disruption.

Elevate your employees’ experience
By automating tasks, your teams are free to spend time on work with better returns. More than 200 ready-made components in our Marketplace give your employees more time—in less time.

Ensure compliance
UiPath robots improve compliance by following the exact process that meets your standards. Reporting tracks your robots, so documentation is always at your fingertips.

Improve customer experiences
With robots handling tasks, teams are free to deliver extra service to your highest-level customers. By standardising processes, your outcomes are more efficient and effective.

Automate with the UiPath Platform

Overview chart your path to the fully automated enterprise™

Discover automation opportunities powered by AI and your people

Build UI + API + AI-powered automations quickly

Manage, deploy, and optimise automation at enterprise scale

Run automations with secure robots that work with your applications and data

Engage people and robots as one team for seamless process collaboration

Secure, flexible delivery across

Automation Cloud     •     Public Cloud     •     Hybrid     •     On-Premises

Our UiPath Alliance

Our UiPath Alliance combines the strength of our unique and exceptionally talented specialists to deliver solutions based on robotic process automation (RPA) and intelligent automation (IA), and the UiPath automation platform.

Our solutions
The robust combination of our services-led specialists and the UiPath automation platform help organisations achieve greater levels of business transformation through hyper-automation, culminating in a fully automated enterprise. The UiPath market-leading automation platform includes the most scalable unattended and attended RPA solution along with valuable complementary tools such as process mining and pre-built artificial intelligence AI connectors. Together, we solve real business problems and help our clients address issues such as improving efficiencies, increasing decision support, reducing risk, improving resilience, enhancing customer experiences, and increasing revenue.

OUR AIM IS TO FULLY AUTOMATE THE ENTERPRISE

We empower our enterprise clients to achieve their digital transformation goals by utilising four key pillars:

  • Automate the automatable by getting robots to do the mundane and repeatable work
  • A robot for every person: Robot assistants augment and empower human workers
  • Democratisation of RPA: Workers can automate simple tasks with low-code apps
  • Integrate AI: Deploy AI to build smarter robots and spot every automation opportunity

 

INTELLIGENT AUTOMATION

Our transformational approach to IA is done by embedding IA into our broader transformations, to deliver strategic end-to-end IA programs, and provide IA as an independent, managed service. Together we deliver digital accelerators such as automated code review platforms, online program health-checks, and online use case catalogues

 

What can Data Eco and UiPath do for you?

From strategy to execution, we help deliver results

Assess
Define a future-ready digital transformation strategy, and the impact automation can have across the enterprise.

Launch
Enable enterprise-led and citizen-led automation, to help capitalise on the full spectrum of automation opportunities and drive grass roots innovation back into the corporate led efforts.

Learn
Support upskilling efforts with UiPath tools and knowledge to build a future-ready workforce that delivers automated processes.

Apply
Apply automation across the enterprise, aligning efforts to other areas of expertise for processes that require AI, NLP, and other advanced capabilities.

Scale
Help drive innovation with proven tactics that support generating new methods to sell and deliver services.

GET IN TOUCH
Say Hello!

Tel: +27 (0) 76 585 8211
Email: info@dataecosystem.ai